By accessing televo.uk, creating an account, placing an order, or using Televo’s services, you agree to these Terms and Conditions.
You should read these Terms carefully before purchasing a subscription. Our Privacy Policy explains how we collect, use, and protect your personal information.
Your account and subscription will normally be activated after:
You are responsible for providing a valid and accessible email address during checkout. We use this email address to send order confirmations, login credentials, setup instructions, service notices, renewal reminders, and support communications.
You must ensure that the contact information associated with your account remains accurate and up to date. Televo is not responsible for missed communications, delayed delivery, or loss of access caused by an incorrect, inactive, or inaccessible email address supplied by the customer.
Providing false, misleading, or incomplete information may result in an order being delayed, rejected, suspended, or cancelled.
Televo and its payment partners may review orders to prevent fraud, unauthorised payments, chargebacks, or misuse of the service.
In some cases, we may ask the customer to verify limited information connected to the order or payment. Any verification request will be proportionate and used only to confirm that the purchase is authorised.
We will not normally ask customers to send a complete copy of their payment card. Customers should never send full card details, security codes, passwords, or other sensitive payment credentials by email, live chat, or messaging services.
We reserve the right to refuse, cancel, or refund an order when:
Subscription details and setup instructions are sent to the email address provided during checkout after successful payment and order approval.
Although most orders are delivered promptly, activation may occasionally be delayed because of payment verification, incorrect customer information, technical maintenance, unusually high demand, or circumstances outside our reasonable control.
Customers should check their inbox, spam, junk, and promotions folders before contacting support about missing account details.
Televo may provide reasonable assistance with installing a compatible application, adding subscription details, or configuring a supported device.
Setup assistance is provided as a support service and does not include:
The original “Transfers” section should be deleted completely. It relates to website-hosting migrations, cPanel accounts, and transferring data from another hosting provider, none of which applies to Televo’s subscription service.